This policy explains when and how you can cancel a purchase from Cartilo Business Private Limited and receive a refund. It applies to payments made on this website, on skolio.in and thecasediary.in, and through payment links sent by us.
In short: new SaaS subscriptions can be refunded in full within 7 days. Development projects can be cancelled with a full refund before work starts, and after that, refunds are based on the work completed. Approved refunds reach your original payment method in 5–7 working days.
1. SaaS subscriptions (Skolio, The Case Diary)
- Free demo: we offer a free demo or trial so you can evaluate the product before paying.
- 7-day refund on first purchase: if you are not satisfied, request a cancellation within 7 days of your first paid subscription and we will refund 100% of the subscription fee.
- After 7 days: you can cancel at any time. Cancellation stops future renewals, and you keep access until the end of the paid period. Partly used periods are not refunded.
- Renewals: automatic renewals are refundable only if you request it within 48 hours of the renewal charge and have not used the product since the renewal.
- One-time setup, training or data migration fees are not refundable once the work has been done.
2. Website & mobile app development projects
Refunds depend on how far the project has progressed when you cancel:
| When you cancel | Refund |
|---|---|
| Within 7 days of paying the advance, before the discovery or design work starts | 100% of the amount paid |
| After work has started, before the first design is delivered | 50% of the advance |
| After design approval or delivery of any milestone | Payments for completed milestones are not refundable. Future milestones are not charged. |
| After the project goes live or is handed over | Not refundable |
When a project is cancelled, we hand over all completed and paid-for work (designs, code) to you.
If we cannot deliver: if Cartilo cancels the project or fails to deliver the agreed scope for reasons within our control, we will refund all amounts paid for undelivered milestones.
3. Non-refundable items
- Third-party costs bought on your behalf, such as domain names, hosting or server plans, SSL certificates, paid themes or plugins, app store developer fees and SMS/WhatsApp credits.
- Annual maintenance (AMC) once the maintenance period has started, except for the unused full months if we end the AMC.
- Custom work already delivered and approved.
4. Failed or duplicate payments
If money is debited but the payment fails, or you are charged twice for the same invoice, the extra amount is refunded in full. Failed transactions are usually reversed automatically by your bank or by Razorpay within 5–7 working days. If not, write to us with the transaction ID.
5. How to request a cancellation or refund
- Email cartiloindia@gmail.com with the subject "Refund request".
- Include your name, registered email, invoice number or Razorpay payment ID, and the reason for the request.
- We will acknowledge your request within 2 working days and confirm the decision within 7 working days.
6. Refund processing time
Approved refunds are made to the original payment method (card, UPI, net banking or wallet) within 5–7 working days of approval. Your bank may take a few extra days to show the credit. Payments made by bank transfer are refunded to the same bank account. GST is refunded or adjusted according to applicable rules.
7. Contact
Cartilo Business Private Limited
D-59/59, Mahmoorganj, Varanasi, Uttar Pradesh 221010, India
Email: cartiloindia@gmail.com