Terms & Conditions

These Terms & Conditions ("Terms") are an agreement between you and Cartilo Business Private Limited ("Cartilo", "we", "us"), registered office at D-59/59, Mahmoorganj, Varanasi, Uttar Pradesh 221010, India. They apply to this website, our SaaS products Skolio (skolio.in) and The Case Diary (thecasediary.in), and our website and mobile app development services (the "Services"). By using the Services or making a payment, you accept these Terms.

1. Eligibility & accounts

• You must be at least 18 years old and able to enter a binding contract under Indian law.
• If you use the Services for an organisation, you confirm that you are authorised to accept these Terms for it.
• You are responsible for keeping your login details safe and for all activity under your account.

2. Our services

a) SaaS products

Skolio and The Case Diary are offered on a subscription basis (monthly, quarterly or yearly) under the plans shown on their websites or in your order. We grant you a limited, non-exclusive, non-transferable right to use the product for the subscription period.

b) Website & app development

Development projects are carried out according to a written proposal or quotation that sets out the scope, deliverables, price, timeline and payment milestones. The proposal forms part of these Terms. Estimates from our online pricing calculator are indicative only, and the final price is the one stated in the accepted proposal.

3. Pricing & payment

• All prices are in Indian Rupees (INR). GST at the applicable rate (currently 18%) is charged extra unless stated otherwise.
• Payments are accepted through Razorpay (UPI, debit/credit cards, net banking, wallets) and bank transfer. A GST invoice is issued for every payment.
• Development projects are billed in milestones: normally 40% advance, 40% on design and beta approval, and 20% before go-live, unless the proposal says otherwise.
• Subscriptions are billed in advance for each billing period. If auto-renewal is enabled, you will be charged at the start of each new period until you cancel.
• If a payment is overdue by more than 15 days, we may pause work or suspend access to the product until it is paid.
• We may change our prices with 30 days' notice. Changes do not affect a subscription period or proposal that has already been paid for or accepted.

4. Your responsibilities (projects)

• Provide content, logos, images, information and account access on time.
• Give feedback and approvals within 3 working days of each milestone. Delays on your side extend the timeline.
• Make sure any content you provide does not infringe anyone else's rights.
• Pay third-party costs not included in the proposal, such as domain, server, app store developer accounts, paid plugins or SMS credits.

5. Changes & revisions

Each package includes the number of design revision rounds stated in the proposal. Requests outside the agreed scope are treated as change requests. We will quote them separately and do the work only after you approve the quote.

6. Intellectual property

• Client projects: on receipt of full payment, ownership of the final custom source code, designs and content created for you is transferred to you. Until then, it remains with Cartilo.
• We keep ownership of our pre-existing tools, libraries and frameworks, and you get a perpetual licence to use them as part of your project. Open-source components remain under their own licences.
• SaaS products: Skolio, The Case Diary and all related software, designs and trademarks belong to Cartilo. Data you enter remains yours.
• Unless you ask us not to, we may show the finished project (not confidential data) in our portfolio.

7. Acceptable use

You agree not to use the Services to break any law; upload malware; try to gain unauthorised access; copy, resell or reverse-engineer our products; or store illegal, defamatory or infringing content. We may suspend accounts that break these rules.

8. Support, warranty & availability

• Projects include free bug-fix support for the period stated in the package (3, 6 or 12 months). This covers defects in the work we delivered, not new features or problems caused by third-party changes or by edits made by others.
• We aim for high availability of our SaaS products but do not guarantee uninterrupted service. Planned maintenance will be announced in advance where possible.
• Except as stated here, the Services are provided "as is", without other warranties.

9. Limitation of liability

To the extent permitted by law, Cartilo is not liable for indirect, incidental or consequential losses such as loss of profit, data or business. Our total liability for any claim is limited to the amount you paid us for the relevant Service in the 3 months before the claim.

10. Cancellation & termination

You may cancel a subscription or project as described in our Refund & Cancellation Policy. We may terminate the Services if you seriously breach these Terms and do not fix the breach within 7 days of notice. On termination, you can request an export of your data within 30 days.

11. Confidentiality

Both sides will keep each other's confidential business information private and use it only for the project or subscription. We are happy to sign a separate NDA on request.

12. Governing law & disputes

These Terms are governed by the laws of India. We will first try to resolve any dispute through good-faith discussion. If that fails, the courts at Varanasi, Uttar Pradesh have exclusive jurisdiction.

13. General

We may update these Terms from time to time, and the latest version will always be on this page. If any part of these Terms is found invalid, the rest remains in force. Our Privacy Policy, Refund & Cancellation Policy and Shipping & Delivery Policy form part of these Terms.

14. Contact